Who is my main contact or property manager?
Our company is departmentalized, which means we have employees who are assigned certain tasks. Like an assembly line, this creates efficiency and higher quality. We have employees whose sole responsibility is to lease properties. That’s their expertise. We have an accounting department that specializes in accounting, and so on. The result is experts focusing on their one role and doing it better and faster than anyone else.
Nearly all questions can be addressed in a timely fashion by reaching out to our support team, either via email or phone. If our support team cannot direct assist, they know the correct person to put you in touch with that can assist.
This contrasts with how many property managers handle their accounts. Most hire independent contractors to manage a portfolio of properties. That sole person is responsible for all showings, coordinating maintenance, paying bills, creating statements, screening their tenants, and many other duties. Since no one person can be available all day, every day, we allocate our resources so that as a company, we can be available all day, every day.